As technology has evolved, we’ve developed better ways to access email, and it’s important to us that we provide customers with the best, most efficient experience possible.  Last year, customers asked us to postpone plans to retire the DAV protocol until more options were available. Now that these options (including the POP3 protocol) are available, we are ready to continue with the retirement of the DAV protocol. 

If you are using Microsoft Office Outlook, Outlook Express, or Entourage to view your Windows Live Hotmail, the DAV protocol retirement may affect you. Microsoft is changing the way these programs access Hotmail e-mail which will require you to take action. We’ll be sending a note to customers who are likely affected to remind them to take action.

To continue to receive e-mail from your Hotmail account in your mail program, please select one of the alternative solutions below before September 1, 2009.  After this date, new e-mail can only be delivered to your mail programs through the following alternative solutions. However, you can continue to view your e-mail via the web at or

If you use Microsoft Office Outlook to view Hotmail, you can download Office Outlook Connector for free to continue accessing your Hotmail within Outlook 2003 or 2007.  If you’re using Outlook 2002, you will need to change the settings in your Outlook program. Click here to learn more.

If you use Outlook Express to view Hotmail, you can choose to download Windows Live Mail (recommended) for free or change the settings on your program to access your Hotmail within Outlook Express. Click here to learn more about your options.

If you use Entourage to view Hotmail, you will need to change the settings in your program to continue receiving Hotmail messages in Entourage. Click here to learn more.

Don’t know what you’re using to view Hotmail? Have more questions? View the FAQ page or visit the Community Forum.

Why is this happening? Outlook, Outlook Express, and Entourage use a legacy communications method (known as the DAV protocol) to access Hotmail. Because the DAV protocol is not optimally suited for programs to access large inboxes such as Hotmail, which now provides users ever-growing storage*, we have developed new alternatives that provide scalable and efficient access. Now that these alternatives are available to all Hotmail users, we are retiring the less efficient DAV protocol.

Thank you for using Windows Live Hotmail.



Your Windows Live Hotmail Team

*Assumes a reasonable growth rate